Where to find the password
Each bank sets its own password rule, usually built from details like your name, date of birth or customer ID. The rule is explained in the email the statement came with. If you're converting a client's statement, ask them for that email or the password.
How we handle the password
The password travels over an encrypted connection, is used once to unlock the PDF in memory, and is then discarded. It never appears in our logs, and we never ask for it again or keep a copy.
If the password is wrong, you'll see a clear message and can try again. Nothing about the attempt is stored.
After unlocking
The statement goes through the same steps as any other: we read every page, join wrapped narrations, convert Indian-format amounts to numbers, and check the running balance on every row.